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The following demonstrates how an SFA determines whether or not the household adequately responded and whether follow-up is required.

  • The household submits either adequate written evidence or collateral contact corroboration of income or categorical eligibility:
    • Verification is considered complete for this household;
  • The household submits either adequate written evidence or collateral contact corroboration of income which indicates that the child(ren) should receive either a greater or lesser level of benefits:
    • Verification is considered complete for this household when the notice of adverse action is sent or household is notified that its benefits will be increased or decreased;
  • The household indicates, verbally or in writing, that it no longer wishes to receive free or reduced-price benefits:
    • Verification is considered complete when the notice of adverse action is sent;
  • The application provides case numbers and it is determined that no household member is receiving benefits from an Assistance Program:
    •  Verification is considered complete when the notice of adverse action is sent.
  • The household does not respond or fails to provide adequate documentation after the required follow up or the household refuses to cooperate with verification efforts.
    • Verification is considered complete when the notice of adverse action is sent.
Last updated
September 23, 2022

USDA Nondiscrimination Statement

In accordance with federal civil rights law and USDA civil rights regulations and policies, the USDA, its agencies, offices, employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.

Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the state or local agency that administers the program or contact USDA through the Telecommunications Relay Service at 711 (voice and TTY). Additionally, program information may be made available in languages other than English.

To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at How to File a Program Discrimination Complaint and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:

  1. Mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Mail Stop 9410, Washington, D.C. 20250-9410;
  2. Fax: (202) 690-7442; or
  3. Emailprogram.intake@usda.gov.

USDA is an equal opportunity provider, employer, and lender.

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